Effective date: October 26, 2025
These Terms of Service (“Terms”) govern your use of Petal, a gut health companion operated by Petal Labs Inc. (“Petal”, “we”, “us”, or “our”). By accessing or using the Petal application, website, or related services (collectively, the “Service”), you agree to be bound by these Terms. If you do not agree, do not use the Service.
Petal helps you track meals, moods, symptoms, fiber intake, and related insights. The Service is intended for educational and informational purposes only. Petal is not a medical device, does not provide medical advice, and is not a substitute for professional healthcare. Always consult a qualified healthcare provider about your health.
You must be at least 16 years old, or the age of digital consent in your jurisdiction, to create an account. Accounts are provisioned through Sign in with Apple. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized use.
You own the meals, moods, notes, and other information you add to Petal. By submitting content, you grant Petal a limited, non-exclusive, revocable license to process that content solely to provide, maintain, and improve the Service. You may export or delete your information at any time through in-app controls or by contacting Support.
Petal does not currently charge subscription fees. If we introduce pricing in the future, we will provide reasonable advance notice and updated Terms.
We never sell personal data. Supabase stores only account-level information (such as your Sign in with Apple identifier and contact email). Meal, mood, and symptom entries remain on your device unless you initiate an optional analysis or export. Mixpanel receives de-identified product analytics, and the OpenAI API processes anonymized snippets when you request AI insights. Each vendor acts as a processor, handling data solely to deliver their services to us. For details on what we collect, how we use it, and your access and deletion rights, review our Privacy Policy.
You agree not to misuse the Service. Restricted conduct includes without limitation: attempting to disrupt or interfere with the Service; reverse engineering or scraping; uploading unlawful, infringing, or harmful content; or using the Service to harass or abuse others. We may investigate and take appropriate action if we believe a violation has occurred.
The Service is provided on an “as is” and “as available” basis. To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, Petal and its officers, directors, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from or related to your use of the Service.
We may suspend or terminate your access if we believe you have violated these Terms or if required by law. You may delete your account at any time in the app (Profile → Delete Account) or by contacting Support. Upon termination, the rights and licenses granted to you in these Terms will end immediately.
We may modify these Terms from time to time. Material updates will be communicated via the app or email where appropriate. Continued use of the Service after the effective date of new Terms constitutes acceptance.
Questions or feedback? Visit Support or email marc@ms-software.xyz.